General Questions

Here you'll find a list of frequently asked questions about payment, delivery, returns and anything concerning shopping. If you can't find the answer you're looking for, don't hesitate to email us!

Common FAQs

Is there a warranty?

Yes! All our tents come with a 1-year limited warranty.


Important:


  • The warranty covers any manufacturing defects for up to 1 year from the date of purchase.
  • It does not cover normal wear and tear.


For more details, please click here or contact our customer service team. We're here to help!

Do you ship outside the US?

We’re a small company and we try to keep our shipping costs as low as possible for our customers and as such, we unfortunately we do not ship outside the US.

Do you have a returns or refund policy?

Yes, we do. Please visit our Returns Page for more information.

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